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Code Enforcement

Home / Services / Departments / Code Enforcement / Multifamily Living / Tenants

Tenants

Multifamily Complex Ratings

Every multifamily complex in Irving is inspected annually and given a risk rating based on the condition of the property, age, infrastructure, etc. Risk rating score information is available upon request by calling (972) 721-4829.

The rating scale is:

Above Average
Average
Below Average
Unacceptable

Since 2012, the City of Irving has no "Unacceptable" rated properties. The majority of the city's multifamily complexes are rated "Above Average” or “Average.”

Maintenance Issues

Tenants are responsible for keeping rented units in a clean, sanitary and safe condition, in accordance with lease terms and Irving Code of Ordinances, Section 8-25.

Tenants experiencing maintenance issues should first contact their property management and work with them.

Irving Code of Ordinances, Section 8-27, requires property ownership and management to provide residents a 24-hour hotline for maintenance emergencies. This line must reach a live person that has the ability and authority to direct a response to the reported concern. This hotline number, as well as Irving Code Enforcement’s number must be posted in common area(s) of the property.

If, after making contact with property management, conditions that might violate city codes continue to exist, tenants should contact Irving Code Enforcement by calling (972) 721-4829 during regular business hours or submitting an online form, available 24/7.

Complaints

Code Enforcement makes every effort to investigate all complaints. However, anonymous complaints or complaints by those not residing in units that are subject to the complaint may be difficult to document violations and pursue formal enforcement of.

Complaints related to interior property standards (conditions inside units) are best made by, or with the knowledge and cooperation of tenants named on the lease.

To process an interior standards complaint:

Tenants should have reported the concern to property managers*.
No corrective action by property management has occurred.
Tenants must grant access to their units for Housing Inspectors to document substandard conditions.

*To help ensure effective resolution of complaints tenants are encouraged to file reports with their property management in accordance with the terms of their lease as per Texas Property Code Section 92.056.

Code Enforcement cannot address:

Evictions
Lease disputes
Issues related to rent payments or deposits

Resources

Housing Crisis Center
Phone: (214) 828-4244
Legal Aid of NorthWest Texas
Phone: (214) 748-1234
Texas Tenants Union
Phone: (214) 823-2733
Dallas Volunteer Attorney Program
211 Texas State Assistance

Code Enforcement

City Hall

825 W. Irving Blvd.

3rd Floor

Irving, TX 75060

M-F, 8 a.m. to 5 p.m.

P: (972) 721-4829

Email Code Enforcement

Irving City Hall

825 W. Irving Blvd.

Irving, Texas 75060

Phone: (972) 721-2600

Email: Info@IrvingTX.gov

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