Those experiencing problems when trying to access a database from a remote location (home, work, school, etc.) might try the following solutions:
- Press the Enter Key after typing in the user's library card number rather than clicking on the Login button.
- Clear the browser’s cache.
- Make sure to access the database through the library's databases page, instead of bookmarking the database page itself.
- Disable any Web “accelerator” (Squid, WinGate, Ziproxy, etc.).
- America Online (AOL) users should try accessing the database in a separate browser window (Google Chrome, Firefox, Microsoft Edge, etc.).
- Still experiencing problems? Call the library at (972) 721-2606.