Billing and Payments
A division of the Irving Water Utilities Department, Customer Service is committed to delivering efficient, transparent, and user-friendly services to its residents and businesses. This program ensures accurate billing, convenient payment options and always-responsive customer support for all utility-related inquiries.
Key Features of the Program
Comprehensive Customer Support: Serving over 47,000 water account holders, the Customer Service division addresses a wide range of inquiries, from billing questions to service establishment assistance.
Diverse Payment Options: To accommodate various preferences, the city offers multiple payment methods, including in-person payments at City Hall, drop-off services, and online payments via the MyIrvingBill.org portal.
User-Friendly Online Portal: The MyIrvingBill.org portal allows customers to manage their utility accounts efficiently, offering features such as service requests, address changes, paperless billing enrollment and water consumption tips.
A Dedicated Customer Service Team: The department's staff is committed to providing high-quality service, assisting customers with billing concerns, payment processing, and service-related inquiries.
Our Mission
To provide excellent customer service and knowledgeable interactions with the city's customers while treating them in a pleasant and courteous manner.
Irving City Hall
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